If none of these options work for you, please contact Artix Support for further investigation. Under General, please scroll down and you can check the box that says 'Debug Output Log' and then you can send Artix Support screen shots of the log that show any yellow and/or red errors. You can also click on the gold gear at the top left of the login screen to go to your settings. If you are using the 1.1.1.1 Warp application on your mobile phone, and have troubles connecting to the game please try disconnecting the 1.1.1.1 Warp feature, or add AQ3D to its app exclusion list. Please also make sure you have installed the latest update for your specific device. You can also try lowering the game's graphics settings if you are using an older device. Only clear cache if directed by the Artix Support Team when communicating with them. ![]() PLEASE NOTE: DO NOT clear the game's cache, this actually can cause more issues. If you are also having issues playing via Steam, here is our Help Page for more troubleshooting options. Are you able to play the game via Steam? - If applicable.Have you tried closing all other apps? - Other apps that take up a lot of memory could affect running the game.Is your device overheating? - Please make sure to close any other apps that could be taking up space/processing power.Does your device have enough memory to run the game? - This can cause the game not to run or run very slowly.If your ping is consistently bad for two seconds, you will see a message that says 'poor connection.' You can let Artix Support know your ping value for further investigation. You can also run a Google speed test or you can review the Latency Meter where you can check your connection. If you are playing somewhere with restricted internet access (school, library, cafe, etc), this may affect your connection. Have you checked your connection? - You must play our game using a stable Internet connection.Have you tried uninstalling/reinstalling the game? - Sometimes this fixes issues with new updates.Have you updated to the latest version/patch? - Read the Design Notes for more information.Have you checked the Login Problems help page? - Check it here!.Please read through and try these troubleshooting options: If you have any questions or issues, please contact Artix Support.If you are having a technical issue with the game while playing via an iOS or Android mobile device, we have several options you can try to fix the issue. If you already created an account with an email login and want to use Facebook to login, as long as you are using the same email for your account and Facebook, you should be able to use both logins when you attempt to login with Facebook.Or a direct email login may had already been created for you when account creation with Facebook was made, you can Reset Your Password to get your account password for direct email login. If you created an account using Facebook to login, you can create a direct email login, here is our help page for more information.Only one specific email address can be used per account using a direct email login.The Guest login is only available for brand new players who don't already have an existing and established account. For example, when you try to chat, a box will appear prompting you to create an account. If you started the game with a Guest login, you can create an account at any time in game. ![]()
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